For Indian Buyers

• Free Standard Shipping: Enjoy free shipping on all orders within India. Delivery timelines vary based on location:
  • Delhi-NCR: Orders are delivered within 48 hours after shipping.
  • Other Metros: Delivery typically occurs within 3-4 days after shipping.
  • Non-Metro/Remote Areas: Expect delivery within 4-6 days after shipping.
• Paid Express Delivery: Opt for express delivery at checkout for a 48-hour delivery timeline.

For International Buyers

• Shipping fees vary by region, covering Canada, the United States, and Europe. Please contact our team post-order for specific shipping details.

Please Note: While we strive to ensure timely deliveries, various external factors beyond our control can cause delays. We appreciate your patience and understanding in such instances.

Return Exchange Terms & Conditions:

This product is eligible for return and/or exchange, subject to the following terms and conditions.

When you make a purchase, it signifies that you have acknowledged, understood, and agreed to abide by the following terms and conditions.

Our return policy is transparent, and each product page clearly displays whether the item is returnable/exchangeable. Refunds are issued via store credits in the form of a gift card, valid for  1 months.

Non-Eligible Items for Return, Exchange, or Refund:

• Giveaway items.
• Special/Customized Products or International orders.
• Used products or products with missing original tags.

Return & Exchange Process:

• Return/Exchange Status: Each product’s return or exchange eligibility is indicated beneath the “Add to Cart” button on its respective product page.
• Return/Exchange Window: Products can be returned or exchanged within 7 days from the delivery date.
• Exchange Options: Limited to size or color with the same product or a product of lower value.
• Refund Method: Store credits via gift card, valid for 6 months.
• Return Condition: Products must be returned in their original unused condition with tags and receipts. No returns or exchanges will be accepted without them.

Disclaimer:

• We offer one free reverse pickup and forward shipping on return orders. Multiple returns against previous orders will include a charge of INR 250 per cycle (forward or reverse), deducted from your store credits.
• Shipping charges, COD charges, and any additional charges are non-refundable.
• If you return or exchange COD orders more than two times, COD services will be discontinued for your account. You can use other payment methods.
• After receiving your return or exchange request, we’ll arrange a pickup within 24 hours. The return process typically takes 7-10 days.
• Store credits or exchanges will be processed only after the quality check of the returned product. Please allow time for this process.
• For exchanges, a new request with the exchanged product is automatically created and notified to you.
• Ask the pickup courier for a receipt as proof of product handover.
• Products that are spoiled, washed, damaged, worn, or used will not be eligible for exchange or store credits and will be sent back to you.

Raise a Return/Exchange Request

For any other concerns, queries, or doubts related to your orders, please write to us at support@proclassy.com, mentioning your order ID in the subject line.